Terms of use
Last updated February 2026
Terms of Use
These Terms of Use govern your access to and use of the Centred Wellness website and telehealth counselling and psychotherapy services. By using this website or engaging in services, you agree to these Terms. If you do not agree, please discontinue use of the website and services.
Purpose of Website
The information on this website is provided for general informational purposes only. It is not a substitute for professional mental health advice, diagnosis, or treatment. Nothing on this website should be interpreted as personalised therapeutic guidance.
If you are experiencing a crisis, please contact emergency services or your local mental health crisis line immediately.
Telehealth Services
Centred Wellness provides counselling exclusively via telehealth. Most sessions are conducted through the secure video platform integrated within Zanda Health. In some circumstances—such as initial 15‑minute consultations or general enquiries—sessions may be conducted using Zoom outside of Zanda.
Telehealth sessions require a stable internet connection and a private environment. You are responsible for ensuring:
you have access to a quiet, confidential space
your device and internet connection are functioning
you minimise interruptions during the session
Centred Wellness is not responsible for technical issues on your device or internet connection.
Sessions are not recorded by Centred Wellness. You agree not to record sessions without explicit written consent.
Client Responsibilities
By engaging in services, you agree to:
provide accurate and complete information
attend scheduled appointments on time
use telehealth in a private and safe environment
communicate respectfully and appropriately
follow any safety or wellbeing recommendations provided during sessions
You understand that counselling outcomes vary and cannot be guaranteed.
Intellectual Property
All content on this website—including text, graphics, logos, and resources—is the property of Centred Wellness unless otherwise stated. You may not reproduce, distribute, or modify any content without written permission.
External Links
This website may contain links to third‑party websites or resources. These are provided for convenience only. Centred Wellness is not responsible for the content, accuracy, or privacy practices of external sites.
Website Use and Availability
Centred Wellness may update, modify, or remove website content at any time without notice. While we aim to keep the website accessible, we do not guarantee uninterrupted or error‑free access.
Limitation of Liability
To the extent permitted by law, Centred Wellness is not liable for:
any loss or damage arising from your use of this website
reliance on website information
technical issues affecting telehealth sessions
unauthorised access to your device, internet connection, or email account
Nothing in these Terms limits your rights under Australian Consumer Law.
Payments and Cancellations
Payments may be made through Zanda Health (processed by Stripe) or via direct bank transfer. You agree to pay all fees associated with your sessions.
Cancellation and rescheduling policies are provided at the time of booking. Missed appointments or late cancellations may incur a fee.
Changes to Terms
These Terms may be updated from time to time. The most current version will always be available on this website. Continued use of the website or services indicates acceptance of any changes.
Contact
If you have questions about these Terms, please contact Candyce at Centred Wellness.